Technical Onboarding Specialist

**Technical Onboarding Specialist**We are looking for an Onboarding Specialist. You will work directly with Client Success Managers and Solutions Engineers in helping install, update content, do basic troubleshooting, escalate concerns to a different department, and make sure the customers are Onboarded in a timely manner.Qualifications:- Is eager to help our customers with solutions.- Is customer-focused and solution-oriented.- Excellent verbal and written communication skills.- Has a proactive attitude and ability to work independently.- Has hands-on experience using HTML, CSS, SQL, Excel/Libre Office.- With working experience as technical support.- Can start ASAP.**Responsibilities**:- Provide above-and-beyond service to Yotpo's Customers, assisting mainly Onboarding customers with all technical and product-related inquiries.- Handle multiple support requests via our ticketing system.- Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to the Tier 2 Support team.- Become an expert in Yotpo's service offering and a knowledge center for both customers and internal teams.- Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.- Document and share your knowledge by creating internal articles as well as self-help guides for customers and client success managers alike.- Liaise with other departments and product teams about our users' needs.**Benefits**:- Paid trainingSchedule:- 8 hour shiftCOVID-19 considerations:All customers are required to wear facemask.Ability to commute/relocate:- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)