Job Description - Sr. Global Service Operations Analyst (008SRY)
Sr. Global Service Operations Analyst - 008SRY
Great People make Schneider Electric a great company.Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
The Role: Sr. Global Service Operations Analyst
Overview:
Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.
Remote management and monitor Network Operations and working with project team for Network Integration.
· Queue Management - monitor ticket queues, ensure assignment/resolution and closure
· Support 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup
· Create MOP/SOP and plan Change Management process.
Responsibilities:
· Provide Level 2 incident management support.
· Join customer troubleshooting calls to work with L2/L3 engineers.
· Work with hardware/software vendors to resolve problems.
· Provide technical inputs for weekly/monthly customer service review reports.
· Any additional task given to the incumbent from time-to-time based on business needs.
Qualifications
Who would be successful? · Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment, using Cisco Wifi, Cisco ISE and DNAC.
· Good technical experience on Cisco/HP/Aruba Platform Network solutions.
· Technical expertise with Wireless protocols, routing protocols and switching technology.
· Knowledge of MPLS and QoS.
· Basic knowledge of security technologies.
· Understanding on IPSec, PNs, GRE, NAT/PAT over varied platforms.
· Extensive experience working as an NOC engineer to support Cisco Switching, Routing for LAN, Wifi, Routing Protocols (BGP, OSPF, EIGRP), SD-WAN.
What's in it for me? · Global family leave
· Comprehensive medical coverage for employee and dependents
· Worldwide Employee Stock Ownership
· On-site gym for Cavite location
…and more!
Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
