Service Desk Client Operations Head

Job Highlights Quarterly performance bonus. Outstanding career development opportunities.
Enjoy a fair work-life balance.
Job Description
Are you ready to make an impact? Join us as a Service Desk Client Operations Head and jumpstart your career!
Key Responsibilities:
? Responsible for managing a team who provides technical support.
? Responsible for ensuring support of existing and emerging information and communications technology services, including providing technical advice to project teams.
? Ensures that the support team undertakes development to make sure they can advise on future projects and current issues.
? Manage and monitor service desk service level agreements (SLAs) and performance.
? Identifies opportunities and enable delivery of improvements in order to enhance productivity for a domain intensive process.
? Improve domain specific process efficiency and effectiveness to enhance productivity and margins.
? Governance compliance - ensure adherence to governance model.
Key Requirements:
? Should be currently at Director ? Service Desk Level, managing BPO operations.
? Experience of managing Global service desk Operations.
? Should have managed global service desk headcount of minimum 150.
? Excellent communication skills.
? Excellent Client interaction skills.
? Excellent Presentation skills.
? Good People and Process Manager
? Experience of Six Sigma, Lean and Automation would be added advantage
? Engineering graduate or IT graduates would be preferred
Why us:
? Quarterly performance bonus.
? Outstanding career development opportunities and fast track career progression.
? Enjoy a fair work-life balance.
? HMO and Life Insurance for employee and 2 dependents for free.
? 24 Leaves annually.
? Inside the Central Business District area.
? Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.