**Company Profile**:Our client is a global technology company reinventing the client/customer experience for retail brands and restaurants. With decades on it's sleeve in software, hardware and service expertise, continuesly developing and integrating new platforms aiming to increase customer engagement, optimize efficiency and improve operations.The company is continuosly growing and now consist of 800 well trained employees around the globe providing excellent service to our customers and partners to design, create and build the world's leading smart stores. Never satisfied with the status quo, our passion is in delivering breakthroughs that drive business results.This is an amazing career opportunity for someone who dreams to work for a dynamic company. This is the perfect career move for someone who is looking for excellence, continuous development, and growth.**Duties and Responsibilities**:- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members or outsourced partners to ensure the team's objectives and sales goals are met.- Handling customer complaints or concerns quickly and professionally to maintain goodcustomer relationships and ensure repeat customers.- Assisting with or performing administrative tasks, such as managing and updating invoices processing new orders, and tracking inventory.- Setting up and maintaining a service desk and evaluating its efficiency.- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.- Monitoring department issues and client complaints to create methods to lessen recurring issues.- Auditing work and customer service to ensure the company's high standards, efficiency, andproductivity goals are met.- Maintaining strong relationships with manufacturers, dealers, and sales representatives.- Helping to train new employees in company procedures.- Maintaining a strong working knowledge of industry regulations, restrictions, and laws,ensuring the company's adherence to these regulations, and remaining current on theindustry's standards and new innovations, materials, tools, and processes.- Provide insights across the abovementioned channels to drive decision-making.- Digital optimization including but not limited to key words, new search algorithms, content asset creation, etc.- Develop content (mostly graphic design) for planned campaigns.**Skills/Qualifications**:- A bachelor's degree in business, administration, or related field.- Previous sales and management experience may be advantageous.- Industry knowledge is a plus- Excellent leadership, communication, sales, and customer service skills.- Computer literacy and good organizational skills.- Strong creative thinking and problem-solving skills.- The ability to work under pressure and handle stress.Job type: Permanent / RemoteEmp type: Full-time / Direct EmploymentSchedule: Monday to Friday /8AM- 5PM ManilaLocation: San Juan City
