**#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits**:- HMO coverage from day 1 of employment for you and your dependents with Maternity coverage- Expanded Medical Benefit- Accident and life insurance- Dental and optical reimbursements- Free medical consultation with Lexmark's in-house doctors- Employee privilege access to lactating, gaming, music and sleeping room- Health and wellness activities- Work-life balance- Semi flex schedule and alternative work arrangements- Dress down Friday and Shift Allowance- Company-sponsored team bonding activities- Career advancement opportunities- Unlimited access to online learning**eligibility guidelines apply****KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS**:- Assist Project Manager (PM) in all phases of Implementation Project by driving and managing their own set of tasks and activities without requiring daily guidance and assignments from the PM.- PMs are responsible to lead project meetings but DPC's may be asked to initiate internal or customer-facing conference calls, take meeting minutes, update action items, or other activities in support of the PM.- Place orders and monitor orders/shipments to ensure delivery according to project schedule.- Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites.- Resolve delivery and schedule issues between carriers and customers.- Modify planned installation activities in response to changes in delivery schedule.- Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues requiring real-time coordination between carrier, customer, and install partner.- Manage complex interactions including changes, disruptions, and other unplanned events while a technician is on site.- Interface with customers and installation partners during installation.- Work directly with Supply Chain on shifting installs, etc. based on order/availability issues.- Work with customer personnel on gathering data for existing assets, confirming deliveries, and other general assistance as directed by PM.- Track (in Excel/Siebel) detailed order-to-invoice & returns data for all equipment shipped/returned/ disposed, as required to invoice customer, manage inventory, and report daily project status.- Track consumption of customer P.O.'s and process Lexmark hardware billing, when needed.- Proactively support the PM in identifying and reconciling inventory discrepancies.- Escalate issues promptly and proactively work with stakeholders to avoid/mitigate future issues.- Document all meeting data as appropriate; provide regular status reports to all team members, clients, and internal management as directed by the PM.- Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.g., delivery timeliness).- Manage deployment plan to ensure timely and accurate deployment according to customer approved schedule.- Manage high-level MPS accounts as determined by DPC Account Matrix.- Assist in training/supporting new PM's and DPC's.- Provide process mentoring to newly trained PM's and DPC's.- Provide first line of support for business process inquiries from both new DPCs and new PM's.- Assist in training/supporting new DPC's.**COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES**:- Proficiency with Microsoft Office tools: Excel, Word, PowerPoint- Strong Excel skills are particularly important (writing formulas, pivot tables, data reconciliation)- Excellent analytical, data reconciliation and problem-solving skills- Excellent communication and customer service skills- Must be proficient in oral and written language of customer being supported as well as English- Detail oriented, self-starter**EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS**:- Bachelor's Degree- Experience with Siebel highly desired- Familiarity with SAP and Business Objects a plus- 2+ years' experience preferred in hardware deployments, order management and logistics- Familiarity with MS Project- Familiarity with Lexmark devices and packaging a plus**Job Types**: Full-time, Permanent**Benefits**:- Company events- Employee discount- Flexible schedule- Flextime- Free parking- Health insurance- Life insurance- On-site parking- Opportunities for promotionSchedule:- 8 hour shiftSupplemental Pay:- 13th month salary- Overtime pay
