BE PART OF OUR GROWING TEAM**YOUR ROLE **:To support the team on all day to day activities associated with supply chain compliance and operational excellence. To provide on time and accurate data for senior members to be able to identify and implement continuous improvement activities. To act as a ISC customer expert for escalation from local origin operations.**YOUR RESPONSIBILITIES**:- To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellence.- To help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free.- To supervise the Shared Services Center (SSC) to maintain the daily account performance.To coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customers' requirement in Standard Operating Procedure (SOP); and reinforce origins compliance.- To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible.- To share the best practices among stations to support for the customer(s) growth and service quality.- To control the team's coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on time.- To prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner.- To coordinate with internal departments - Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA).**YOUR SKILLS AND EXPERIENCES**:- Professional education or degree in business or supply chain- Bachelor's degree is desirable- Strong English communication skills- Reports and data management- Intermediate to expert level in MS Excel knowledge is preferred- Strong data and reporting skills**GOOD REASONS TO JOIN **:We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.
