This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. JOB DESCRIPTION The candidate will be a member of Accenture Operations IT organization as IT Project/Service Delivery Manager (Manager/Associate Manager). Will be a subject matter expert in charge of IT infrastructure projects and IT service delivery for Accenture Operations Client Manage relationship between Accenture Operations teams and Client/internal IT teams to effectively and efficiently meet business technology needs.Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space. Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.Manage Financial RUN budgets – rigor in periodic tracking and reporting of technology budget, variance and optimization. Provide regular updates to senior leadership regarding ongoing incidents (severity 1 or 2) and communicate the progress status effectively. Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements. Should have good knowledge of BCP/DR aspects of cloud platforms and get CIO to execute the drill for projects. Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems. Mentor team members. Actively support leads for new sales bid, RFPs etc.Qualifications:JOB QUALIFICATIONS: 10+ years of overall experience with IT infrastructure project management/IT solutions/IT support. BE, B-Tech, ME, MTech, MSc/ Bsc with Information technology background/experience. Proficiency in English, Strong communication skills (verbal/written)Technical background – Technology operations/ Service Delivery/ Project managementHighly organized with attention to detailGood presentation skills, Strong interpersonal and negotiation skillsAdvanced proficiency of MS Excel, PowerPointSelf-motivated, self-driven, responsibleExperience with Technology project management, customer relationship, Stake holder management, business development and IT securityExperience with enterprise technologiesDevelop process improvements to achieve cost effectiveness and time saving.Perform resource allocations and workload assignments according to delivery requirements.Ensure that team maintains high level of competence and operational excellence.Evaluate the performance of team members and determine training needs.Make critical business decisions to meet customer expectations.
