Customer Success Admin And Accounts Specialist

Job Description:
Responsibilities Administration: Administration management of our CRM software Pro-active updating of company details on ezyCollect files from new registration to cancellation processes Update and Filing of technical requests as per client’s request or as necessary Lead management for partners (debt collection, payments and implementation partners) Assisting the customer success team in customer support/requests and maintaining data integrity in different software/tools used Assisting the CS team in managing different software use Monitoring of customer usage and generation of reports on different requirements (using MS Office suites and/or Google for Business Accounts: Assisting our accounts team to manage and audit the data in software use for billing and CRM Assisting the accounts and CS team in updating customers’ billing and payment details Generating commission reports and board reports as required Ad-hoc auditing and accounting work Emailing invoices to customers as required Qualifications: Prior experience in customer success, support and/or Accounts Great administration and multi-tasking skills Proven ability to drive continuous value of our product(s). Familiarity working with clients of all sizes Impeccable written and verbal communication skills. Detail oriented and analytical Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Experience in troubleshooting software and CRM Minimum Qualifications:
This is a full time role, based in the Philippines (Office will be located in Alabang) and be able to work during Australian business hours. Requirements: 1-2 years of relevant experience preferably in the Saas or start-up space Experience with Accounting Packages like XERO and MYOB and payments software like Chargebee (is an advantage) Experience with CRM platforms like Hubspot (is an advantage) Proficient in Office software and Google Office. You’re driven: No one needs to push you to excel; it’s just who you are. Eager to learn, adapt and perfect your work; you seek out help and put it to good use. You want to help and serve our customers: They win, so you win.