Customer Service Representative (Project Recall

**Qualifications**:- Associate degree and undergraduate are welcome to apply- Bachelor's degree is a plus but not required- Experience in a customer service role is a plus but not required- Fluency in English, both verbal and written, is required- Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time- Willingness to work on night shift and extended hours during high peak volume- Fast learner and ability to work on a fast-paced environment- Familiarity with computers and related software (MS Office)- Organizational and problem-solving skills with attention to detail is highly desired**Key Role**:**INBOUND CALL AND LIVE CHAT**- Receive Inbound call from customer calling thru recall line- Receive Chat from product safety notice queue- Validate customers affected by product safety notice thru guidance on identifying product identification- Assist affected customers by providing next steps and procedures via service form- Transfer customer to appropriate queue / team if necessary**OUTBOND CALL AND EMAIL MANAGEMENT**- Retrieve and follow up on VoiceMail left on recall line- Forward non recall inquiry to appropriate queue / team**Job Type**: Fixed termContract length: 6 months**Benefits**:- Work from homeSchedule:- Night shiftAbility to commute/relocate:- Rosario, Cavite: Reliably commute or planning to relocate before starting work (required)**Education**:- Bachelor's (preferred)**Language**:- English (required)