Customer Service Representative (January Start Date) Job At Cardinal Health International Philippines In Cabadbaran City | Xcruit

What Customer Operations Support contributes to Cardinal HealthResponsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.QualificationsMinimum two years of college education, Associate Degree, or Degree in Medical allied courses such as health care, nursing, etc.At least 6 months of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accountsProficiency in verbal and written communication skillsUses correct grammar and appropriate vocabularyCommunicates clearly and effectivelyActively listens and has the ability to engage with the customerPrior computer experience using Microsoft Office systems requiredMust be detailed orientedHas sense of urgency and must be able to multi-taskDemonstrates business etiquette/professionalism to both internal and external teamsWilling to work night shiftWhat is expected of you and others at this levelWorks to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller piecesEnsures that customers have a positive experience; commits to meet or exceed customer expectations.Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes