ManilaWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.Market Job Description
About Enterprise Global ServicesEnterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.Department OverviewPayments, Virtual Solutions, and Innovation/Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.About the RoleAct as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.Responsibilities
Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
Works with user groups to provide training, resolve questions, assess user needs, and recommend changes.
Prepares specifications for system changes.
May develop systems test plan components and test scripts.
May act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
May provide direction and/or guidance to less experienced staff.
Market Skills and Certifications
Required Qualifications:5+ years of business systems analysis experience, business systems design experience, or a combination of bothDesired Qualifications:
Excellent verbal, written, and interpersonal communication skills
Ability to work within Agile and Waterfall project methodologies
Collaborative with focus on doing what’s right for our customers
Experience with contact center application technologies such as: call recording, workforce management, call routing, chat and Datamart/reporting is preferred
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
Market Skills and CertificationsRequired Qualifications:5+ years of business systems analysis experience, business systems design experience, or a combination of bothDesired Qualifications:
Excellent verbal, written, and interpersonal communication skills
Ability to work within Agile and Waterfall project methodologies
Collaborative with focus on doing what’s right for our customers
Experience with contact center application technologies such as: call recording, workforce management, call routing, chat and Datamart/reporting is preferred
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
