Job Description:
Workbean, a leading talent acquisition platform, is seeking a passionate and resourceful Web Chat Officer to join our team in Davao City, PH on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in an innovative and dynamic work environment.
Responsibilities:1. Respond to customer inquiries and concerns via web chat in a timely and professional manner.2. Provide accurate information about Workbean's services and offerings to potential clients.3. Assist in resolving customer issues and complaints with empathy and emotional intelligence.4. Work with the sales and customer service teams to ensure a seamless customer experience.5. Analyze customer interactions to identify trends and areas for improvement.6. Collaborate with the marketing team to develop engaging web chat content.7. Stay up-to-date on industry trends and best practices for web chat communication.
Requirements:1. Strong written communication skills.2. Ability to multitask and prioritize in a fast-paced environment.3. Analytical mindset with the ability to problem-solve independently.4. Emotional intelligence to handle challenging customer interactions with empathy.5. Passion for customer service and a willingness to go above and beyond to meet customer needs.6. Comfortable working in a team-oriented environment.
Benefits:1. Travel opportunities for training and professional development.2. Free food provided during work hours.3. Disability insurance for added financial security.
Working Environment:At Workbean, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and continuous learning to drive success in our industry. You will have the opportunity to work with a diverse group of individuals who are dedicated to making a positive impact on the talent acquisition process.
Deadline to Apply:Interested candidates should submit their application by May 23, 2024. Early applications are encouraged.
Equal Opportunity Statement:Workbean is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
