Reports To: Partner, Partner Team
Responsible for all customer communication needs and requirementsReviews our internal operations, procedures, and computer systems to satisfy different customer compliance rules while servicing them in a timely fashion. Communicates & coordinates all internal department needs in the areas of customer compliance, routing, and EDI requirements. Collaborates with customers and internal team members to find the root cause of issues. Implements solutions to resolve the immediate issue and works to find a permanent fix to the problem. Escalates where needed and follows up promptly to ensure ATC expectations are exceeded. Works with internal teams during new products, or services facilitating:GS 1 & Carton label placement and requirementsUPC & Price Ticket placement and requirementsRouting process and requirementsShipping DocumentationCarrier/Freight requirementsBOL & Packing Slip requirementsRFID requirementsPallets, Floor ready & strapping requirements GS 1 & Carton label placement and requirements UPC & Price Ticket placement and requirements Routing process and requirements Shipping Documentation Carrier/Freight requirements BOL & Packing Slip requirements RFID requirements Pallets, Floor ready & strapping requirements Reviews, meticulously edits and communicates all compliance documentation individually by customer to all appropriate internal team members. Accesses the 150 plus unique customer portals on a daily or weekly basis. Reads, facilitates, absorbs, interprets, and communicates action steps needed for internal team members to avoid nonconformance chargebacks. Visits clearinghouse portal daily for updates on participating customers compliance procedures and processes and communicates to internal team members as appropriate. Investigates and communicates real time chargebacks as they generate. Participates in RVCF monthly meetings, customer webinars, and team meetings. Participates in Rollout Meetings as needed. GS 1 & Carton label placement and requirements UPC & Price Ticket placement and requirements Routing process and requirements Shipping Documentation Carrier/Freight requirements BOL & Packing Slip requirements RFID requirements Pallets, Floor ready & strapping requirements
Primary Relationships: Partner Team
Maintains & updates the routing cheat sheets for all divisions. Generates the daily detention report & communicates to the appropriate departments. Sends out routing reminders to operation team members as needed. Processes, interprets, identifies and communicates the daily changes that occur with customers compliance manuals, routing guides as well as general information. Updates this information on SharePoint daily. Serves as backup on updating and maintaining the filled article licensing requirements by state and province. Ensures all manufacturing facilities are licensed and license copies are on file at each location.
Date: April 2024Schedule: 8:00 PM - 5:00 AM PHT
Works with the VC Analysts and supports both internal team members and customers by facilitating, communicating and inputting data into 1 Sync, VIP and GSX. Gathers, absorbs and digests information for the each, inner, and case level hierarchies. Links the case, inner, and each as required for the customer for order accuracy. Examples of information the VC team member will be responsible for: GTIN, name, product type, category code & description, brand, pallet height/depth, customer regions, language code, item status, published notes, WERCS product classification, swell allowance, temperature control, transportation options, order lead time, UOM, sell/retail price, event type, availability start window, critical dimensions. Actively supports compliance with our production, rework, and shipping team members by educating them on all customer requirements for all divisions: Retail, EComm, DTC, Government, Hospitality, Direct Import, POE (Port of Entry) & AmeriFll. Creates shipping check sheets to ensure ATC meets compliance. Works with all departments to assist their personnel to be compliant according to our customers requirements. Assists credit/collections with customer chargeback issues.
Job Summary:The Vendor Compliance Specialist II maintains and creates system processes that assure product and shipment compliance with all customer specifications to achieve seamless, collaborative partnerships with both external and internal customers.
Associates or Bachelors Degree or equivalent experience in a related field. Good written and verbal communication skills, including the ability to influence others by clearly communicating a position and its desired benefits relative to alternatives. Ability to handle multiple tasks simultaneously. Strong ability to critically evaluate situations, opportunities or problems and rationalize an appropriate response. Proficient in Microsoft Office applications with a high skill level in Excel.
