Job DescriptionPurpose- Provide overall planning for service transitions and coordinate the required resources. Control the network service life cycle of changes, enabling beneficial changes to be made with minimum disruption to network services.- Manages the planning and coordination of resources to make sure that services are effectively transitioned into service operation. Coordinate activities across projects, clients, suppliers, vendors, and service operations teams.- Manages onboarding of all stakeholders, ensuring commitment and aligned understanding of the service deliverables, requirements, outcome, and operations.**Responsibilities**:- Work closely with Business Development (Business Case), Solutions Architect (Solutions Design), Service Architect (Service Portfolio/Service Design), Service Transition Acceptance/Readiness Analyst, Service Operations, and Client (Business Case).- Work closely with Solutions Architect (Solutions Design), Service Architect (Service Portfolio/Service Design), Service Transition Acceptance/Readiness Analyst, in finalizing Service Proposal, focusing on the service operationalization requirements, transition acceptance/readiness criteria.- Communicate with stakeholders. Ensuring the smooth transition of service into operations.- Maintain records and provide stakeholders information on resource uses, project or service transition progress and readiness of service for operations.- Manage and coordinate functions that are involved in the service transition. Coordination with the Business Development, Project Management Office, Solutions and Service Architects, Design Engineers, Implementation Engineers, and Service Operations both internal and external.- Primary interface for stakeholders for the service transition planning and reporting.- Coordinate service transition across projects, suppliers, vendors, partners, and service operations.- Maintain and integrate service transition plans for service transition.- Monitor service transition progress, issues, risks, and changes. This includes tracking of progress of actions taken in mitigating risks.- Ensures successful change and transition of a service.Minimum QualificationsEducation- Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalentExperience- At least 2 years of experience working with Managed Service Providers.- At least 2 years of experience in project management function.- Has a strong IT Security background- Training & Certification Requirements- ITIL 4 Foundation- ITIL 4 Specialist Create, Deliver and Support- Project Management Professional (PMP)CompetencyTechnical Skills- Project Management Tools (Advanced 5 years)- IT Security (Intermediate /3 -4 years)- Cybersecurity Fundamentals (Intermediate /3 -4 years)- Security Monitoring System (Intermediate /3 -4 years)Communication Skills- Speaks clearly and can be easily understood (Advanced 5 years)- Expresses 5 years)- Writes clearly, concisely, and effectively (Advanced 5 years)- Expresses ideas in a logical and organized sequence in written form (Advanced 5 years)Skills RequiredAsset and Configuration management- Know how to conduct life-cycle management for assets including hardware, software, intellectual properties, licenses, and warranties.- Manage usage, decommissioning, compliance, inventory, sustainability, cost optimization and protection of assets.- Can help improve investment decisions and capitalize on opportunities.- Compliance with industry standards for asset management.- Document information relating to assets including identification, classification, and specification of all items.Availability and Capacity Management- Define, analyze, plan, forecast, measure, maintain and improve all aspects of the availability of service.- Know how to control and manage service availability to meet the needs of the business in a cost-effective manner, including managing capability, functionality, and sustainability of service components (including hardware, software, network resources and software/infrastructure as a service).Change Management- Manage changes to service, configuration items, organizational change, supplier change and associated documentation.- Know how to request changes in response to incidents, or problems that provide effective control and reduction risk to the performance and availability.- Ensure compliance of business services impacted by the change.- Understand policy, principles, and approach.Collaboration- Contribute to the work of the organization, building successful teams through understanding team styles and influencing as well as motivating team members.- Give and receive constructive feedback, facilitating the feedback loop.- Facilitate conflict resolution within teams, ensure the team is transparent and that the work is understood internally and externally.- Help teams maintain a focus on delivery
