Technical Writer

Be part of a true SaaS company that helps clients create a long life relationship with their channel subscribers by providing predictive analytics and effective subscriber management tools and thrives in innovation With offices in Amsterdam HQ New York Poznan and Manila you will have a chance to work with an international team of experts who value diversity hard work and friendly relationships while working in an environment that is rewarding fun and challenging nbsp

POSITION OVERVIEW
We are looking for a Technical Writer that will ensure that developers have a frictionless experience when integrating and configuring feature rich subscriber retention management platform The role will be responsible for creating and maintaining process workflows for documentation delivery and developing easy to understand tutorials release communications technical blog API references and developer guides for the customers and partner clients



ROLE RESPONSIBILITIES

Work with internal and external teams to obtain an in depth understanding of the product and documentation requirements for frictionless integrations

Manages end to end the developer portal and be a subject matter expert with technical documentation

Coordinate write and maintain easy to understand tutorials release communications technical blog API references and developer guides

Create and maintain the process workflow to expedite the documentation delivery

Looking for constant improvements in the developer portal and also keen to interact with the community to get constructive feedback

Take initiatives to build developer user communities especially with our strategic partners like Verizon IBM and Accedo etc

ROLE REQUIREMENTS


Minimum five 5 years of IT experience of which at least 3 years emphasis on technical writing activities is required

Experience in working with API documentation SDKs native applications release logs and system integrations preferred

Excellent writing and collaboration skills with attention to detail

Excellent written and verbal English communication skills

Experience in the SaaS industry an advantage

Technical knowledge about subscriptions analytics and or payment software is beneficial

Must be self managed and a problem solver

A great passion for start ups and a passion to drive frictionless solutions

Willing to work in Bonifacio Global City mid shift night shift