Technical Support Consultant

Overview
Technical Support Consultants play a key role in interfacing directly with DreamHost customers. We are looking for multilingual candidates fluent in English.

Responsibilities
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Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features
Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs
Answers questions by applying knowledge of web hosting principles, DreamHost products and services
Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues
Notices trends and/or internal issues & reports them to management for resolution
Guides customers through the installation and configuration of various software
Escalates complex problems to appropriate staff member or department
Helps customers identify and resolve problems with products by phone, email & livechat

Requirements
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Ability to work under pressure in a fast-paced environment
Ability to communicate with customers who may be lacking in technical skills
A commitment to quality and a meticulous approach
Able to work autonomously and in diverse, virtual team environments
Great communication skills with customers, supervisors and peers
Ability to maintain patience with difficult customers
Good judgment and decision-making skills
Strong analytical and problem-solving skills
Basic understanding of Web Hosting
Basic familiarity with Linux command-line
Ability to manage and deliver on multiple support tickets at same time
Ability to type 45+ WPM
Minimum 3 years of technical support experience
Bachelor's Degree in computer science related field of study preferred
Skills/Specialties: Customer Service, Information Technology (IT) Support, Linux, Troubleshooting
WordPress background a plus
Must be able to communicate in English fluently, Spanish is a bonus
Must have a reliable, fast internet connection

*Please apply for this job here:
https://dreamhost.recruitee.com/o/technical-support-consultant-manila-manila