Job Description We are seeking an energetic self-motivated Technical Engagement Manager to join Caspio Professional Services team. The Technical Engagement Manager leads Caspio Professional Services consultative selling process. The position will be responsible for gathering, analyzing and documenting business requirements, to propose and present solutions to customers. This position will liaise with various internal departments and work simultaneously on multiple opportunities from sales qualification to closing, and continuous engagement with our customers after delivery to identify new opportunities.
Responsibilities:
Perform project consultations and act as a solution advisor to customers to address their business needs using Caspio Bridge platform.
Develop and conduct presentations of departmental services and capabilities to prospective and existing customers.
Recommend solutions to simplify the systems implementation and fit better with Caspio platform capabilities.
Effectively interpret and document customer?s business requirements and determine scope of projects through interviews, technical walk through, and analysis. Create Functional Requirements Document.
Prepare and document project estimates in collaboration with Developers.
Maintain and continue to expand high level of proficiency with Caspio Bridge platform including latest product features and enhancements.
Perform continuous engagement/relationship management with customers post project delivery to identify new project and enhancement opportunities.
Help in creating and implementing new processes and process improvements.
Qualifications:
BS Degree (or equivalent experience) in Computer Science or in a related field.
3+ years of experience in web application consulting or working as a Business Analyst, Engagement Manager, Delivery Manager or Project Manager in a customer-facing role.
Thorough understanding of agile and waterfall project management principles.
Demonstrated ability to optimize business processes and translate business requirements into software and technical solutions.
Strong communication and interpersonal skills with the ability to build trust and strong relationships internally and externally.
Ability to anticipate, prioritize, assess, and meet needs of internal and external customers while providing excellent customer service.
Ability to multitask and manage conflicting and changing priorities and deadlines.
Basic knowledge in database design, table relationships, joins and SQL.
Effective oral, presentation, and written communication skills.
Creative thinker with excellent problem solving ability.
Strong commitment to customer service and satisfaction with a positive, professional demeanor
Willing to work on a night shift (12midnight to 9AM shift)
To ensure faster processing of your application, please apply directly to our career page: https://www.caspio.com/careers
