Administer, maintain and support of a Windows Serer includes CISCO UCS, HP Blade, IBM/Lenovo, and Dell servers. Conduct level 2 troubleshooting activities and incident support. Perform root cause analysis for issues and provide workarounds to ensure business continuity. Perform routine, planned and emergency maintenance (change planning and implementation) of Windows devices. Perform hardware and OS upgrades and maintenance on Windows Servers. Ensure all services are delivered as per agreed SLAs/OLAs, quality and scope. Harden operating system parameters in line with client security policy, standards, and approved baseline. Communicate with and log calls with vendors or 3rd parties where necessary to resolve issues and product bugs. Suggest, influence, and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contribute to improvement of overall operations delivery and client satisfaction. Update and close tickets, update documents (such as handover documents, root cause analysis, and recommendations to reports, post incident reviews) in a timely manner with high quality. Provide on call support in a 24×7 environment. Qualifications: At least 3 years experience in 2nd Line Windows Server Support specialist Must have significant windows server 2008/2012/2016 to latest support & administration experience. Knowledge and experience in configuration of Windows Domain Infrastructure including Active Directory, DNS, DHCP. Experienced in Patch management and Vulnerability Assessment and Remediation. Hands on experience in VMWare and Hyper-V Infrastructure. Knowledge in PowerShell and scripting. Experience on Cisco UCS B and C class servers, HP /IBM/ Lenovo/DELL servers. Good understanding on SAN storage provisioning, LUN masking and zoning. Hands on experience of working on monitoring tools / management platforms such UCS Manager, vCenter. Experience on troubleshoot and maintain physical and virtual infrastructure performance, hardware, and connectivity. Experience on capacity planning, performance analysis, monitoring, reporting Knowledge with Service Now or similar ticketing System Work with ITIL based service processes (Incident/Problem/Change Management) Certification:ITIL V4 Certified, MCSA (2012 or latest) Good to have VMware VCP Certification, Scripting Skills Date Posted: Posted 9 months ago Location: Anywhere Full name* Email address*
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