Support Specialist

Job Description:

Peddlr is seeking a part-time Support Specialist to join our team in Davao City, PH. As an Entry Level Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers. The ideal candidate will have at least 1 year of experience in a customer service role and possess a high level of energy and resilience.

Responsibilities:- Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat- Provide product information and assist customers with order processing- Research and resolve customer complaints in a timely and professional manner- Collaborate with other team members to improve customer satisfaction and retention- Assist with product demonstrations and training sessions for customers- Provide feedback to the product development team based on customer interactions

Requirements:- 1 year of experience in a customer service role- Energetic and resilient personality traits- Strong communication and problem-solving skills- Creativity and research skills- Ability to work independently and in a team- Proficient in Microsoft Office and CRM software

Benefits:- Parental leave- Life insurance- Free accommodation

Working Environment:At Peddlr, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best possible support to our customers and fostering a culture of innovation and collaboration.

Deadline to Apply:Please submit your application by May 17, 2024.

Equal Opportunity Statement:Peddlr is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position. We do not discriminate based on race, gender, religion, age, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.