Job Description:
Flowerstore.ph is seeking a Support Officer to join our team in Cebu, Central Visayas, Philippines. As a Support Officer, you will be responsible for providing excellent customer service to our clients, resolving any issues or concerns they may have, and ensuring a seamless experience for all customers. This role requires a confident and motivated individual who excels in problem-solving and adaptability.
Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner- Ensure customer satisfaction by addressing any concerns or issues promptly and effectively- Collaborate with other departments to resolve complex customer issues- Maintain a high level of product knowledge to assist customers with their inquiries- Monitor customer feedback and trends to identify areas for improvement- Proactively reach out to customers to gather feedback and assess satisfaction levels- Assist with order processing and tracking as needed- Provide support to the sales team as required- Maintain accurate customer records and documentation
Requirements:- Bachelor's Degree or equivalent experience- 4 years of experience in a customer service or support role- Strong communication and interpersonal skills- Ability to work independently and as part of a team- Excellent problem-solving skills- Confidence in handling challenging customer situations- Highly adaptable and able to thrive in a fast-paced environment
Personality traits: confident, motivatedSoft skills: adaptability, problem-solving
Benefits:- Dental insurance- Gym membership- Remote work flexibility
Working environment:At Flowerstore.ph, we encourage a spirit of exploration and taking calculated risks for growth. Our team is constantly innovating and seeking new ways to improve our services and customer experience.
Equal Opportunity Statement:Flowerstore.ph is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristics protected by law. All hiring decisions are based on merit, qualifications, and business needs.
Deadline to apply: May 13, 2024
If you meet the qualifications and are passionate about providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team at Flowerstore.ph!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
