Support For Project Management Software

Support for Project Management Software - 23k + 2k Allowances, Hybrid WFH Salary Rate:PHP 23,000 plus 2k in allowancesBenefits:Upon regularization:HMO, 7 days of Service Incentive Leave, 3 days Sick Leave, Longevity PaySalary Increase:Salary Increase upon regularization, annual raises based on performance appraisals.Process Ninjas is looking for support specialists to provide who have experience using Microsoft Projects or Project Libre desktop. Agents will be answering questions regarding the functionality of our client's project management software. Hybrid Work Setup:  Operating Hours:Overnight operations in the Philippines, daytime in the US. Expectations: Answer tickets and chats regarding the functionality of our client's platform.Assist the client in other tasks related to their support operations.All written and spoken communication in English requires a high level of professionalismAssist in the development of internal documentation - training materials, workflow documents, FAQs, etc.Observe current practices and provide improvements to processesFlexibility in scheduling - daytime or nighttime shiftsWillingness to move to new projects and adapt to changing workflowsQualificationsExcellent English reading, writing, and speaking skillsGood computer skillsExperience in ticket support customer services projects preferredExcellent interpersonal skillsCapable of working with teammates or independentlyAttention to detail and desire to learnWork From Home Qualifications - Agents who wish to work from home in our hybrid working arrangement must meet our project requirements and be validated by management as fit to work from home. Agents must have: Private working space.Minimum 30mbps high-speed internetPersonal computer or laptopCompany ValuesWe value each other - we believe in people, everyone has strength.We focus on quality - the caliber of our service is our brand.We adapt to change - we are always open to trying new things.We are proactive - when sharing challenges, we?re ready with solutions.We are responsive - we make every effort to ensure speedy communication.We collaborate - our growth comes from sharing ideas freely and creatively.We foster growth - our clients, our colleagues, and our partners benefit from us.