Job Description:We are looking for a talented Support Consultant to join our team at PeopleFluent.We are looking for a proactive, organized, and knowledgeable technical professional to help our clients solve problems while delighting them along the way with a world-class service experience. This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe, along with a group of engineers in Hong Kong.This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.This position reports to the Support Manager - Learning, based in Nashville, TN, USA. You will have additional support from senior team members in the Manila area. Your hours will most likely be normal daytime hours (8 am to 5 pm) or, if needed to support our business at any point, the shift may change to 1 pm to 10 pm.If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.
Job Requirements:We don’t expect you to know everything, so we’ll capitalize on your strengths and train you over time where there’s opportunity for growth. You will need a history of providing great customer service, along with a background in technical support, with preference given to the following skills, in the following order:Strong communication abilities in English – written and spokenNetDimensions Talent Suite administration experience (or a similar LMS/talent management system)SQLHTML/CSSXMLJavascriptJavaWhy work for us?The PeopleFluent Learning suite draws on over 25 years of experience creating enterprise learning solutions to develop employees into the best that they can be.PeopleFluent Learning products – content authoring and the NetDimensions LMS – support development through an ecosystem of connected learning products and solutions. Our authoring solution allows teams to create cloud-based, fully responsive eLearning at speed and scale, while NetDimensions, our award-winning Learning Management System, specialises in creating learning and knowledge solutions for high-consequence industries where operational and compliance requirements are particularly complex.Our secure SaaS solutions are ISO 9001:2008 and ISO 27001 certified.PeopleFluent Learning is part of Learning Technologies Group plc (LTG).For more information, visit www.peoplefluent.com.If you are interested in this exciting opportunity and would like more information please follow this link: https://workable.com/j/95496DBD1AWhen applying for this role please ensure you tell us how you could add value to PeopleFluent and most importantly, what makes you suitable for this role.
