Customer Service Representatives Cebu Dayshift!

Customer Service Representatives communicate with customers and are often the ?voice? of their company in that role. They field inbound and outbound calls, help answer questions and solve customer problems, often on a wide array of topics. They are essential to ensure overall customer satisfaction. Responsibilities and Duties: Answer incoming and outgoing calls promptly from customers with inquiries on product ordersMaintaining a positive, empathetic, and professional attitude toward customers at all timesAcknowledging and resolving customer complaintsKnowing the products inside and out so that you can answer questionsKeeping records of customer interactions, transactions, comments, and complaintsCommunicating and coordinating with colleagues asnecessaryProviding feedback on the efficiency of the customer service processManaging a team of junior customer service representativesEnsure customer satisfaction and provide professional customer supportUniversity/college degree is an asset but not requiredFamiliarity with office software and phone systems is a plusPrevious experience, especially in a particular industry, preferredAbility to stay calm when customers are stressed or upset.Excellent English communication skills - both written and verbalAbility to multitask, prioritize and manage time effectivelyWhy work with Delonix Marketing Corporation?HMO CoverageLife Insurance, Accident InsuranceSavings & Retirement FundLeave Entitlements