Sr. Training And Quality Manager

JOB DUTIES & RESPONSIBILITIES:These tasks are subject to change depending on the nature of service of the division/department or business direction.Manages day-to-day operations to ensure audit delivery business operations are done per client requirement.Ensure quality framework is in place and coordinated across stakeholders.Implement a clear overall quality strategy with scalable process/tools/ systems that allow resource-efficient monitoring of decision accuracy and align to client contract agreements.Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with the operations team to improve quality performance.Establish quality governance processes with clients and operations to ensure effective communication and organization.Works with clients on change management processes, tools enhancements, and workflow amendmentsProactively identifies opportunities and coordinates with different functions – operations, training, workforce, and reporting toward quality improvement.Drive investigation of highly sensitive issues affecting clients, working with different teams to understand why and what happened.Develop and mentor people, act as a career counselor and create a high-performing team (foster relationships, resolve conflicts, etc.)Bring innovative ideas and help clients create work process standardization.