Spanish Bilingual Learning Specialist

Key Accountabilities Engage learners through motivational techniques Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
Develop positive relations while managing your groups of learners
Monitor learner engagement to help optimize their learning and achieve study goals
Develop and maintain expertise around the company's products/services
Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure
Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution
Collaboration with product team to share and escalate improvement requests
Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success stories
Conduct all interactions in a manner that presents the company in a positive light
Actively participating in job related trainings
Assist in the translation of program documents in different languages as required
Salary: 60 - 85K