**We are looking for an IT SUPPORT LEVEL II who has a strong background in ITIL AND SERVICE MANAGEMENT PRINCIPLES, knowledge, experience, and/or relevant certification in the following: OFFICE365, MICROSOFT EXCHANGE, HPE, DELL, IBM, HPE, VEEAM, DATTO, VMWARE, HYPERV, CISCO, AUTODESK, AZURE, AND AWS.****WORK ON-SITE//CLARK PAMPANGA*****_Be a part of our fast-growing culture that encourages innovation, career progression, professional development, and an advantage of being a Microsoft, Cisco, VMWare, Veeam, HP, Autodesk partner._****JOB DUTIES**- Support clients in a fast-paced Managed Services environment- Understand and use **ITIL and Service Management principles**:- Use MSP automation tools set such as Autotask or ConnectWise- Deliver the following technologies and solution or similar: Microsoft Technologies, Server Technologies, Storage Technologies, Backup & IDR Solutions, Virtualisation Solutions, Networking, and/or Public Cloud- Work with Design and Construction software such as Autodesk, Bluebeam or Enscape**SKILLS & QUALIFICATIONS**- **3 years' experience** in similar client facing role- Knowledge in **ITIL and Service Management principles**:- Knowledge, experience, and/or relevant certification in the following:- Microsoft technology such as **Office 365, Microsoft AD, Exchange & Windows Server**- **Server technologies such as HPE, Dell, IBM**- Storage technologies such as HPE*- Backup & DR solutions such as Veeam and Datto*- Virtualisation solutions such as VMware and HyperV*- Networking such as Cisco, Meraki and Sophos Firewalls*- Public Cloud such as Microsoft Azure or AWS*- Excellent written, verbal and interpersonal communication skills- Having a solutions-focused approach to how you go about your work- Proven troubleshooting skills and polite phone manner- Resourcefulness, flexibility, sense of urgency, and a positive can-do attitude- Maintain composure, remaining calm and focused under pressure- Strong knowledge in **servers**:- **Configure server, VoIP Server for IP phone etc..**:- **Willing to work on-site**Schedule **:AU Shift 6AM to 3PM**- **Our client is a Melbourne-based, national provider of IT services for businesses all across Australia. So, what are you waiting for? Join their growing team now!**_**Job Types**: Full-time, Permanent**Salary**: Php20,000.00 - Php30,000.00 per month**Benefits**:- On-site parking- Paid trainingSchedule:- 8 hour shift- Day shift- Monday to FridaySupplemental Pay:- 13th month salary- Overtime pay- Performance bonusAbility to commute/relocate:- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
