Job Description:
In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. We are looking for a Customer Care Specialist that shares this mind-set.
Make that bold move today! Join Concentrix as a Technical Support Representative!
As a Technical Support Representative, you will deliver support to the customers and clients of the world’s biggest and best brands.
You will also be responsible for:
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilize various Concentrix and client-based tools and applications for customer management and servicing
• Provide cutting-edge service in a friendly, confident and knowledgeable manner
Basic Qualifications:
• At least high school graduate
• Experience of at least six months in the BPO industry are preferred; applicants without work experience are also welcome to apply
• Excellent English communication skills
• Working knowledge on computers
• Good customer service, multi-tasking and problem-solving skills
• Willing to work in shifting schedule
Enjoy these awesome benefits when you join us as a Technical Support Representative:
• Paid training
• Benefits after 6 months
• Career pathing and Advancement opportunities
• Competitive salary
• Monthly performance incentivesSite Address: Block 2 Lot 3 Trade Street, Pueblo de Oro IT Park, CDO
Join us in Concentrix and BE the Difference for the world’s best brands!
Concentrix is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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