Job Description :
ICG KYC CBSU is a front office support / control function within ICG responsible for the approval process of the KYC Record within Citi's KYC risk management programme.
The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML).
Job Background:
The successful candidate will be responsible for daily checking and feedback on the quality of Case Manager completions. The candidate will also assist the Team Manager and Operations Manager in the leadership function within the department.
Responsibilities: Provide support and guidance to team members Point of escalation for the Makers Manage relationships with Relationship Management teams and Compliance for each country supported by the department Assist relationship and coverage teams globally in completion of the KYC Record Perform the checking procedure and ensure quality and coaching needs are identified and met on the team Communicate and coordinate with senior management of ICG APAC from coverage, compliance, implementations, risk, and operations in various products Assist with Process Design and management for department. Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes Management of ad-hoc departmental projects as assigned Maintain a workforce with capability to execute flawlessly Work with Manager to develop team members in line with versatility matrix & team needs.
Knowledge/Experience: 2 - 4 years' experience in banking, finance, or law Experience in client contact services, level1 helpdesk support, account management, account renewal Prior KYC checker or quality experience preferred but not required Experience in control/risk or Compliance (AML/KYC) function (an advantage) Knowledge and experience of the technologies and processes used in Citi Knowledge of local regulatory KYC/AML requirements
Skills: Proficient use of Microsoft Applications ( Word, Excel, Access) Languages : English and Japanese Other languages an advantage Proficient use of KYC applications (an advantage)
Core Competencies
Personal Effectiveness Articulates ideas clearly, concisely and with confidence Employs appropriate methods of communication depending on the type of information that needs to be conveyed; is sensitive to client and colleague needs Demonstrates accountability and is seen by others as reliable Viewed as an effective problem solver, overcomes obstacles and leverages processes as needed Exhibits a strong understanding of relevant technology, business programs and Citi formats Demonstrates planning skills, is responsive and exhibits basic project management skills
Change Management Identifies and directs opportunities that will contribute to improvements in processes, delivery of results, client service or product quality to maintain Citi's leadership position Exhibits resilience to change and is not afraid of making mistakes Actively researches the markets and the industry to identify creative and innovative solutions that can respond to clients' needs - looking at both traditional and non-traditional competitors for learnings Seeks out opportunities to widen one's perspective to better understand clients' needs
Leadership & Partnership Builds institutional knowledge and shares same by training more junior colleagues Provides recommendations on how to improve work results Begins to role-model expected behaviours when requesting and receiving feedback (factual, concrete and actionable) Holds self accountable to act on development opportunities, while leveraging strengths Establishes and nurtures relationships with clients, key partnersand stakeholders
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Job Family Group: Compliance and Control
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Job Family:Business KYC
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Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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