Research/Remediation AnalystWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
2+ years experience with customer contact in financial services environment, to include 1 year experience in research/investigative work
Responsibilities:
- Responsible in receiving and closing moderately complex inquiry/dispute.
- Completes work assignment within an established set of internal guidelines and compliance/regulatory requirements.
- Performs a variety of operational tasks to validate customer's credit card disputes using available resources.
- Participate in development opportunities to ensure the understanding of current business policies, procedures & guidelines.
- Reports observed trends in relation to possible risks.
Market Skills and Certifications
- At least 2 years of tertiary education
- At least 2 years of working experience as a Customer Service Representative (or similar) in a BPO environment Preferably, with experience handling a financial campaign
- Strong attention to detail
- Excellent communication skills
- Willing to work in shifting schedules
- Willing to work in McKinley
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
