Quality Monitor

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .Market Job Description
Monitors and evaluates the quality of inbound and/or outbound customer calls. Documents quality issues and performance measures for management review. Provides information and assists in the feedback and formal education process of other employees. May act as a subject matter expert. May act as a team leader in overseeing a group of service monitors.
Market Skills and Certifications
College Graduate
Minimum of 1-3 years extensive experience in Quality Monitoring/Assurance
Strong attention to detail and problem solving skills
Exceptional organizational and documentation skills
Able to collaborate, build relationships, and gain buy-in with a diverse group of business partners and team members on a variety of projects and varying timelines
Proficient in MS Office; Excel, Word, PowerPoint
Excellent presentation skills
Very good oral and written communication skills
English language proficiency
Knowledge and understanding of bank regulations/compliance, policies, process and procedures

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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