KEY RESPONSIBILITIES•Maintain the department procedures to ensure that process changes are documented•Manage test schedules to ensure all operational tests are completed accurately and timely according to the department's policies and procedures•Effectively communicate findings and remediation plans to both internal parties (senior management, business process owners, Compliance, Risk, Internal Audit, ) and external parties (e.g., clients, regulatory bodies, external auditors)•Recommend and/or implement changes to existing operational test in order to increase efficiency, minimize operating expense or improve accuracy and timeliness of both process and system solutions•Reviews production schedules and related information and confers with managers to plan and determine the quality control support required to support the flying hour program•Conducts or directs training, and coordinates with unit managers and personnel as necessary to ensure implementation of policies and procedures•Ensures sufficient manpower is available for planned work and shift coverage•Conducts investigations into customer complaints relating to contractual deficiencies within the Quality Department•Assesses inspection requirements and assign inspection projects and tasks to inspection personnelADDITIONAL ROLE INFORMATION: Education and Professional Requirements: •Bachelor's Degree, preferably in a related science or technical discipline, with 1+ years of experience in a regulated laboratory environment is required•BS/MS in Microbiology, Chemistry, Food Technology or equivalent, with at least 1 year industry experience or similar in a GMP environment Additional Skills / Competencies: •Knowledgeable in HACCP, GMP's, MSDS now SDS CFR, and other state and federal regulatory requirements•Leadership and supervisory skills. •Excellent analytical and problem-solving abilities to address quality-related challenges. •Good communication and interpersonal skills to collaborate with cross-functional teams and support quality initiatives. •Detail-oriented with a focus on maintaining product quality and compliance