Quality Control Specialist 23K-25K Salary

customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overallcustomer experience. In addition, product listing outputs will also be evaluated.**Responsibilities**- Participates in design of QA monitoring formats and quality standards for data annotationactivities and tasks- Use quality monitoring data management system to compile and track performance at team and individual level- Participates in client improvement programs to identify program needs and expectations- Performs data annotation monitoring then provide data trends to site management team- Coordinates and facilitates calibration sessions for client and QA staff- Provides feedback and recommendation to team leaders and managers- Provide recommendations on identified critical and non-critical errors to agents through coaching sessions or focus group discussions- Generate comprehensive performance reports on evaluations in a daily, weekly and monthly basis which will include assessment sampling, defects, QA scores, etc.- Prepares and analyzes internal and external quality reports for management staff review- Perform other duties as assigned**Experience**- At least 3 years' experience in the BPO QA Field and Environment- Experience with Product Listing and Channel Advisor Tool are an advantage- Any certification is an advantage including Facilitation Skills, Quality Auditor, QualityImprovement and/or Quality Management; Six Sigma is a plus- Experience with real-time evaluation of Product Listing- Can conduct Root Cause Analysis (RCA)- Knowledge of Quality Tools, Concepts and Methodologies- Knowledge of relevant regulatory requirements**Job Types**: Full-time, Permanent**Salary**: Php23,000.00 - Php25,000.00 per month**Benefits**:- Opportunities for promotion- Pay raiseSchedule:- 8 hour shiftSupplemental Pay:- 13th month salary**Experience**:- Quality Assurance: 3 years (preferred)- BPO: 2 years (preferred)