Quality Assurance Specialist - Urgent

We are searching for an expert Quality Assurance Specialist to join our productive team at Poplarhomes in Philippines.
Growing your career as a Full Time Quality Assurance Specialist is a terrific opportunity to develop productive skills.
If you are strong in problem-solving, presentation and have the right personality for the job, then apply for the position of Quality Assurance Specialist at Poplarhomes today!

Responsibilities:
- Maintain and develop internal support and quality standards;
- Assess support interactions based on internal standards; (calls, emails, chat)
- Monitor customer service performance on the agent and team level;
- Accompany evaluations with meaningful and constructive feedback;
- Discuss and explain feedback with agents in regular meetings;
- Create strategies to improve skill gaps
- Create reports to identify common agent opportunities
- Map the need for training to address common agent opportunities.
- Participate in calibration sessions to maintain consistency in internal evaluations;
- Contribute to the team culture in a positive manner.
---> Extensive experience in Quality Assurance.
---> High attention to details.
---> Have a clear understanding of Root Cause Analysis.
---> Above average Presentation Skills.
---> Experience in Process Improvement is a plus but not required.
About Poplar Homes Poplar Homes is a fast-growing Silicon Valley proptech company founded in 2014. The company is a tech-enabled property manager for residential homes and apartments. It provides full-service leasing and property management, from finding a home to fixing something when it breaks. With over 5,000 doors under management, Poplar is one of the top 50 largest property managers in the US and currently services 10 major metro markets across 5 states: CA, WA, NV, CO, and TX.

Benefits of working as a Quality Assurance Specialist in Philippines:
? Company offers great benefits
? Advancement opportunities
? Competitive salary