We are looking to hire an experienced Quality Assurance Specialist to join our vibrant team at Worldwide Healthstaff Solutions in Quezon City.
Growing your career as a Full Time Quality Assurance Specialist is a great opportunity to develop useful skills.
If you are strong in cooperation, persuasion and have the right experience for the job, then apply for the position of Quality Assurance Specialist at Worldwide Healthstaff Solutions today!
HMO with 2 dependents upon regularization
Job Description Quality Assurance Specialist
About WorldWide HealthStaff WorldWide HealthStaff Solutions Ltd. is a recognized global leader in the international healthcare recruitment industry. We predominantly recruit international healthcare professionals from around
the world to work in the United States. We are vital to hospitals, long-term care facilities and medical centers around the country. With office locations in North Carolina, Idaho, the Philippines and Dubai, the company is growing rapidly and expanding at all locations. This position is located in Manila, Philippines.
Job Summary
We are looking for a highly organized Quality Assurance Specialist with superb attention to detail who will be responsible for supporting the Director of Quality & Training in day-to-day functions. This will include, analyzing data, auditing applicant records, leading 1:1 quality reviews, completion
of requested reports, and interdepartmental coordination on quality projects.
We are seeking a highly organized and talented professional who can keep pace with current growth and ensure a quality standard is upheld. If you're result-driven, professional and creative, we would like to speak with you about this opportunity.
Responsibilities
? Perform quality reviews of records based on department standards & guidelines at random & regularly scheduled intervals.
? Analyze/review data, compute findings, and provide recommendations
? Use excellent attention to detail to audit applicant records on the Applicant Tracking Software (ATS)
? Manage quality leaderboards
? Manage timely completion of interdepartmental quality projects
? Utilize scheduling tools to organize and conduct meetings
? Assist with strategy to build performance improvement
? Support in creation of quality reports for distribution on a regular cadence
? Learn, update, and show excellent proficiency in the ATS
? Co-train team members as needed on quality and efficiency issues.
? Help create best practices or procedures and promote these to the staff.
? Maintain and update audit forms as policy and procedures change
? Gain a general working knowledge of the operations departments to understand their quality needs (case management, recruiting, relocation, and retention)
? Conduct 1:1 quality meetings with staff to help address quality issues and process improvements
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Normal Work Schedule
This is a full-time position in the Manila, Philippines office. Standard business hours are Monday through Friday 8:30 AM to 5:00 PM. However, willingness to partially align with US business hours is a plus.
Education, Qualifications and Experience
? Experience related to quality assurance and performance improvement
? Exceptional analytical, problem solving and resolution skills
? Excellent interpersonal and communication skills
? Effective time management skills; organized and able to prioritize
? High level of skill with Microsoft Excel and the use of pivot tables
? Motivated to take on additional workload volume
? Ability to work independently and self-motivate
? Ability to multitask, work in a fast-paced environment
? Working knowledge of applicant tracking software programs preferred
Visit our website to know more about our advocacies:
Additional Company Information Company Size
1 - 50 Employees
Average Processing Time
18 days
Call Center/IT-Enabled Services/BPO
Benefits & Others
Medical, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)
Benefits of working as a Quality Assurance Specialist in Quezon City:
? Excellent benefits
? Opportunities to grow
? Advantageous package
