Vietnam (Hybrid) or Philippines (100% remote)
Full-time
Location: Ho Chi Minh Office3A Floor, VINA Building, 131 Xo Viet Nghe Tinh Street, Ward 17, Binh Thanh District, Ho Chi Minh City, VietnamManila Office9th Floor, Uptown Tower 3, 36th Street Corner & 11th Avenue, Taguig City, Metro Manila, Philippines
Level of management: Manager
Job Information We are seeking a skilled Quality Manager to lead our quality assurance efforts, ensuring the highest standards in our digital marketing campaigns. As the Quality Manager, you will play a pivotal role in overseeing both technical and creative aspects of projects, with a focus on regulatory compliance, client satisfaction, and continuous improvement. Job Information We are seeking a skilled Quality Manager to lead our quality assurance efforts, ensuring the highest standards in our digital marketing campaigns. As the Quality Manager, you will play a pivotal role in overseeing both technical and creative aspects of projects, with a focus on regulatory compliance, client satisfaction, and continuous improvement. Job Overview: We are seeking a skilled Quality Manager to lead our quality assurance efforts, ensuring the highest standards in our digital marketing campaigns. As the Quality Manager, you will play a pivotal role in overseeing both technical and creative aspects of projects, with a focus on regulatory compliance, client satisfaction, and continuous improvement.
Key Responsibilities: Develop and Implement QA Frameworks: Design and implement comprehensive Quality Assurance Frameworks tailored to healthcare, life science, nutrition, and pharmaceutical projects. Integrate quality assurance processes seamlessly into the project lifecycle, emphasizing compliance and industry-specific standards. Proactive Issue Identification and Resolution Develop models and flowcharts for proactively identifying potential quality issues in creative projects, especially in healthcare-focused campaigns. Utilize tables and models to guide the team in resolving complex quality issues, considering regulatory compliance and client expectations. Collaboration with Cross-Functional Teams: Create collaboration matrices to ensure effective communication and cooperation between project managers, designers, developers, and regulatory
experts. Mediate and find solutions in scenarios where there are discrepancies between creative vision and technical feasibility, fostering a collaborative atmosphere. Design metrics dashboards to track and analyze the success of continuous improvement initiatives in the quality assurance process. Utilize root cause analysis models to investigate and address recurring quality issues, implementing corrective actions for process enhancement. Client Satisfaction and Quality Metrics: Develop client satisfaction survey forms specifically tailored for healthcare, life science, nutrition, and pharmaceutical campaigns. Design tables for tracking key quality metrics, including regulatory compliance, user engagement, and conversion rates. Requirements: Certification: Certification in Quality Management (e.g., ASQ Certified Manager of Quality/Organizational Excellence, ISO 9001 Lead Auditor) is highly desirable. Certifications in project management (e.g., PMP, PRINCE2) or relevant digital marketing certifications would be advantageous. General Requirements: Proven 1-year above experience as a Quality Manager or similar role, preferably in a digital marketing In-depth knowledge of quality assurance processes, regulatory compliance Strong technical skills in designing tables, models, flowcharts, and metrics dashboards. Demonstrated ability to collaborate with cross-functional teams and mediate conflicts. Experience in implementing continuous improvement initiatives and root cause analysis. Excellent communication skills, with the ability to convey complex compliance issues to diverse teams. Nice to Have: Master degree in a relevant field (e.g., Quality Management, Business Administration). Additional certifications in digital marketing or healthcare compliance. Experience with specific digital marketing tools and platforms. Familiarity with emerging technologies in the healthcare and pharmaceutical industry. tell us about you
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drcom ANZ Sydney Office Tank Stream Lab, Level 3, 17-19 Bridge Street, NSW 2000 Sydney, Australia
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drcom SEA drcom Europe France Office drcom Asia 3A Floor, VINA Building, 131 Xo Viet Nghe Tinh Street, Ward 17, Binh Thanh District, Ho Chi Minh City, Vietnam
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drcom Vietnam drcom China Shanghai Office drcom Philippines 9th Floor, Uptown Tower 3, 36th Street Corner & 11th Avenue, Taguig City, Metro Manila, Philippines
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