Operations Trainer - Up To 20K Salary - Ortigas Pasig

QUALIFICATIONS: - Bachelor's degree in business administration, Finance, or related field (or equivalent work experience).- Proven experience in tele collections, customer service, or related operational roles.- Previous experience in training and development, preferably in a financial services or collections environment.- Strong knowledge of collections strategies, customer service principles, and operational processes.- Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.- Demonstrated ability to design, deliver, and evaluate training programs.- Analytical mindset with the ability to interpret data and identify performance trends.- Detail-oriented with strong organizational and time management skills.- Proficiency in Microsoft Office applications and learning management systems.- Ability to work independently and collaboratively in a fast-paced, dynamic environment. Preferred Qualifications:- Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP).- Experience with telephony systems and call center technologies.- Familiarity with regulatory requirements and compliance standards in the financial services industry."