**JOB QUALIFICATION**:- Education and/or Experience- At least 8 year(s) of working experience in the related field is required for this position.- Preferably Assistant Manager / Managers specializing in Quality & Process improvement role or equivalent- Ability to analyze statistical data.- Ability to create and follow business plans- Time management skills- Be reliable and responsible- Organizational skills- Willingness to seek help and ask questions- Adaptability and Flexibility- Self-Motivated- Technically proficient- Ability to work independently- Proactive- Strong written and verbal communication skills- Reliable home office equipment and internet connectivity- Excellent in problem solving- Ability to work with little supervision- Strong work ethic- Methodical thinker with detailed research proficiencies.- Strong knowledge of databases and tracking systems.- Fantastic organizational skills and detail-oriented.- Ability to work under pressure and meet deadlines.- Brilliant written and verbal communication skills.- Proficient in Microsoft Office, and business communication software.- In depth knowledge on office management and basic accounting procedures as well as technical vocabulary of relevant industry- Familiarity with basic research methods and reporting techniques- Excellent organizational and time-management skills- Outstanding communication and negotiation abilities- Willing to travel and do field work.- Willing to relocate or is based in Baguio City**JOB DESCRIPTION**:- Ensure KPIs are stable, consistent, and met in a timely manner.- Commit continuous productivity improvement through implementation of new systems, smart functions and optimization of services/processes- Come up with preventive and corrective actions to improve performance.- Handle escalations to reduce Business impact- Identify critical areas and risks on all aspects and seek solutions and mitigations.- Evaluate staff capability in terms of the skills and competencies required for project implementation and other tasks that may be assigned.- Managing small project teams to develop, execute and complete assignments- Organizing team roles and evaluating employee performance- Documenting operational tasks and reporting to top/executive management- Performing employee reviews and assessments- Assist with new employee onboarding and training programs- Perform accurate research and analysis.- Leading the team while supervising day to day operations, and overall ensuring operational and sales excellence.- Manage timely delivery of services while ensuring productivity targets are met, reducing costs, eliminate errors, and delivering excellent client experience- Conduct budget reviews and report cost plans to upper/executive management- Overseeing recruitment, selection, training, coaching, performance management, employee development and disciplining employees.- Management of corporate goals, including operational metrics, profitability/productivity, quality, client satisfaction, customer satisfaction.- Accountable for ensuring that policies and procedures (internal controls) are in place and maintained- Coordinate arrangements, meetings and/or conferences as assigned.- Recruit, hire and train new managers in their direct area- Offer consultation and recommendations to area managers & supervisors on overcoming operations challenges- Monitor sales and work toward meeting monthly objectives- Minimize cost and labor by reviewing schedules and inventory use- Visit stores to evaluate operations, cleanliness and efficiency of each area- Overall in charge of work area assignment in terms of sales, profitability, services, repairs and people management- Develop and enhance the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.- Develop, implement, and maintain quality assurance protocols.- Monitoring and driving performance across the team, and preparing relevant reports to executive management.- Translating the strategies of management into deliverable objectives.- Have responsibility for effective resource planning.- Identifying and addressing people issues, and usually having responsibility for adhering to HR processes.- Develop leadership competencies- Generates, interprets and sends compliance report on operational processes/action plans- Proactively looking ahead at future activities, projects and events and anticipating needs, problems and possible outcomes**Job Types**: Full-time, Permanent**Salary**: From Php35,000.00 per monthSchedule:- 8 hour shiftSupplemental Pay:- 13th month salary- Performance bonusCOVID-19 considerations:Must be fully vaccinatedAbility to commute/relocate:- Baguio City, Benguet: Reliably commute or planning to relocate before starting work (required)
