Online Contact Center Specialist

Job Description:

Avion School is seeking a dedicated Online Contact Center Specialist to join our team in Cebu, Central Visayas. As an Associate Level specialist, you will be responsible for providing exceptional customer service through various online channels, including chat, email, and social media platforms.

Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner- Provide accurate information about Avion School's programs, services, and offerings- Maintain a high level of customer satisfaction and retention- Collaborate with team members to improve processes and procedures- Monitor and analyze customer interactions to identify trends and opportunities for improvement- Stay up-to-date on industry trends and best practices in online customer service

Requirements:- 4 years of experience in a customer service or contact center role- Strong communication skills, both written and verbal- Ability to think critically and problem-solve effectively- Excellent teamwork and collaboration skills- Proven track record of working in a fast-paced environment- Highly organized and detail-oriented- Proficiency in using online communication tools and platforms- Bachelor's degree in a related field preferred

Personality traits: dedicated, hardworking

Soft skills: critical thinking, teamwork

Benefits:- Medical coverage- Travel opportunities- Paid sick leave

Working environment:At Avion School, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and continuous improvement.

Equal Opportunity Statement:Avion School is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.