ManilaWe’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
As a Customer Service Representative, you’ll represent the account and interact with clients by doing sales and lead generation.
Your day could see you:
Cold calling from a raw database
Refer prospective qualified leads to Charti’s Business Development Managers
Update CRM
Responding to customers on the Online Chat
Processing orders
Follow up phone call to customers regarding EDM’s
Building relationship with existing customers
Responding to inbound customer calls and inquiries in a timely manner
Be able to solve customer problems / concerns
A BIT ABOUT YOU
Strong verbal and written communication skills
Team player
Problem solver
Able to multi-task
Self-motivated and take initiative
Experience in a call centre environment
Experience in customer service
Open communication with TL and Charti’s Client Service Manager
Achieve KPI’s
Relevant experience of 2 years
WHAT SUCCESS LOOKS LIKE
High customer satisfaction.
Excellent feedback from customers.
Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
We are open from Monday to Friday, 8am-4pm.
For faster processing, LGBGC text: (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
