L1 It Helpdesk Technician

ManilaWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Help Desk Technician Level 1, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Help Desk Technician Level 1 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.
Responsibilities:· Support for Windows and MAC desktop and laptop computers
· General access and connectivity issues
· Desktop application issues
· Basic administration of user accounts and groups
· Take ownership of trouble tickets, working and tracking issues to resolution
· Record detailed information into Service Desk ticketing system
· Support for mobile devices such as iPhones, Blackberries, and Android phones
· Occasionally act as a liaison between Partners/Clients and NOC team in India
A bit about you:· 1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment
· Windows operating systems
· Apple operating systems
· Proficient in Active Directory
· Knowledge of network basics
· Email clients (Microsoft Outlook)
· Knowledge of VPN basics
· Excellent communication, written and verbal are vital
· Excellent customer service skills are vital
· IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred
· Customer service, especially with inbound phone contact
· Excellent Planning, Organizing, and Time Management
· Above Average Problem solving skills
Apply at our Ortigas recruitment center:Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: CONTI (space) FULL NAME (space) YES or NO (for BPO/IT HELPDESK experience) send to 09065605043
As a Help Desk Technician Level 1 you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy.