It Support Specialist

ManilaAbout Strong Current Enterprises International Strong Current is a rapidly expanding digital marketing company that is responsible for some of the most successful and innovative media and e-commerce campaigns to be launched on the Internet. We are expert marketers who can complete the impossible when it comes to high volume global digital sales. We’ve doubled our growth in the past year and are looking to go even further with amazing people like yourself!

Strong Current is a global agency, with offices in Canada, United States, the Netherlands, Hong Kong, Brazil, Vietnam and the Philippines. If you love technology and marketing, please join us..

Job Description:

Handle all incoming user support and escalate accordingly via SAManage Platform
Capable of setting up new workstations and replacements which may require lifting 20 lbs or more
Capable of assisting users with Backup and Restore.
Assist users with various software installation, updates and troubleshooting.
Proficient in supporting GSuite, Microsoft O365 products, Adobe, Jira, CRM.
Manage office phone lines and VOIP, as applicable
Maintaining software and hardware assets through internal systems.
Understanding of Local Area Network with basic configuration knowledge.
Update all IT documentation as advised by supervisor. Management of inventory and refurbishment procedures.
Perform special projects as assigned by supervisor.
Perform onboarding procedures per company standards for new staff
On call rotation required for afterhours emergency support.
Correct management of billing and invoices with Finance team.
Strong desire to learn in a fast-paced environment
Experience Requirements:

Minimum of 1-year experience in a position related to IT Support
Excellent communication skills both written and verbal
Proven to work independently and capable of working in a team environment
Experience in working with ticketing systems
Proficient in supporting Windows 10 environment and mobile devices (iOS / Android)
Previous experience working in desktop support environment
Functional knowledge of LAN protocols
Willing to work in a night shift and weekend schedule
Why work at Strong Current Enterprises International?

Exciting and diverse team spread all around the world!
Fast growing company
Early technology adopters
Education subsidy after 1 year of employment
Reputation for being professional, innovative, and disruptive
Opportunity to travel globally