It Helpdesk

• Provide 2nd Level of support for desktop computer systems and network problems
• Create accounts for new and existing employees such as domain account, email account, RTX account, register fingerprint and ID to biometric devices and upload to they’re specific office.
• Create mail groups and RTX groups, disable and enable computer and domain accounts and delete resigned employee accounts
• Must be able to attend and troubleshoot hardware and software tickets assigned
• Must be able to escalate tickets with detailed information to higher level support
• Document and update standard operation procedures related to fulfillment of technical request and analyze how to eliminate the root cause.
• Install PCs and other hardware peripherals, operating systems, software applications (Images) as well as handle problem solution and answer user’s questions and concerns through phone, emails and in person.
• Follow and enforce the corporate policies and procedures, maintaining and enforcing the highest standards of security as set out by the company.
• Conduct IT security training for new and existing employees
• Technical support with regards to the following operating systems Window 7, Windows 10, Window PE, MacOS, Windows Server 2012 and ESXI
• Install and manage devices such as biometric devices, printer, scanner, projectors, Wireless Display, android phones and iPhone
• Replacement of computer defective parts and upgrade computer parts such as RAM, Video card and network card
• Weekly Checking of meeting room computer, laptop, projectors and Wireless Display
• Install and monitor default security applications such as Antivirus and third party software’s
• Connect external devices to wifi and reserved IP addresses in DHCP server