Job ID: 183750 Required Travel: Minimal
Location: [[reqLocation]]
Who are we: Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at Amdocs .
In one sentence: The Operations Partner is responsible for managing the overall operations managed service activities for the account.
What will your job look like: The Operations Partner (COM) leads the managed services activity on site. He/she has teams that maintain Amdocs customer and business centricity and should focus on an in-depth understanding of the customer's business requirements, processes, and technical systems. He will be the main lead for steering multiple operational transformation plans and aligning the operational outcomes with customer business objectives. Operations partner has overall accountability for the successful managed service operations, attaining the needed operational and business SLAs, leading continuous improvement as well as overseeing the vendor management function that supports the ongoing operations Operations partner is also responsible to provide MS inputs for the AOP and meet or exceed AOP targets, specially maintaining the cost of operations in line with the AOP and account MS P&L The COM collaborates with the Customer Business Executive (CBE), who has overall responsibility for Amdocs business with the customer. The COM and CBE are linked by common goals, targets, and performance measurements. In addition, the COM works closely with the Service partner who leads overall services activities pertaining to the gamut of services being provided to the customer by Amdocs.
All you need is... At least a bachelor's degree At least 15+ years' experience in managing and leading big teams Experience in Amdocs product portfolio (e.g CES 9.2) Proven track record of managing customers and large organizations/projects Proven planning and execution capabilities In-depth business understanding of the customer's environment and the intended use of the system developed Ability to work within a matrix Ability to influence operational transformation plans and bring industry best practices Proven track record to perform under pressure in a rapidly changing and demanding operational environment Ability to represent Amdocs interests, plans, achievements etc with the customer C-level executives Ability to bring critical analysis and design thinking into day-to-day work environment Ability to work with a multi-culture team Why you will love this job: You will be educated to quality - perception of quality (DNA) Use methodology as the beacon You will have proactive approach to identify potential obstacles and problems You will drive constant improvements plan and execute ongoing quality improvement plan strive for zero defects and zero surprises You will be able to define and execute plans that are operationally transformative and lead best in class operations
