Description:
Join us to build the tech future of travel!
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ZEN, one of the fastest-growing and innovative tech-travel ventures in Southeast Asia is looking for aGrowth Director.
About ZEN
ZEN is a travel technology group for Southeast Asian budget & mid-range hotels. We provide state-of-the-art technology solutions for hotel clients to help them achieve operational efficiency and become the best-run properties in their city. Our portfolio consists of top SaaS and software products: AI-driven Revenue Management system, world’s #1 hotel software, OTA with localized Marketing Boost, growth-driven marketing solutions.
By helping Southeast Asian hotels operate more efficiently, ZEN contributes daily to democratizing travel in the region.
We are proudly backed by leading institutional and strategic investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
About the Role
This role gives you an opportunity to work in a cross-functional role and contribute in various areas. You will be challenged to analyze data to solve complex problems, identify strategic insights and opportunities to improve products and processes.
As a Growth Director, you will be given 100% ownership, be challenged to think creatively and overcome business challenges in a fast-paced environment. You will be a part of a team of very motivated and talented people who drive our young business forward.
Working closely with world-leading travel-tech companies like Yanolja and eZee. If efficiency, scale and speed of execution excite you, if you are passionate about your craft, and if you are striving to build products that matter to millions of people around the world, ZEN Rooms will be the right place for you!
You will conceptualize products across the region, continuously challenge processes, and take on full responsibility. Ultimately, we are looking for someone with entrepreneurial drive, who is not afraid of challenges.
Roles and Responsibilities:
Working closely with the leadership team and Head of Departments to define the product and rollout strategy, and drive the execution of new initiatives across different divisions
Reviewing and improving existing processes through automation, integrations, or changes in team structure to increase scalability, efficiency, and quality of service
Support Operations departments to ensure targets are met, daily operations are running smoothly, and identify bottlenecks
Create a solid set of report to have accurate and actionable data easily available for our teams
Be accountable for key company metrics related to onboarding, satisfaction, retention, and efficiency
Requirements:
Academic and Work Experience:
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Bachelor’s degree from a top university (local/foreign)
3+ years in operations/project management working on operations optimization at successful companies/startups
2 years People Management experience
Have a proven track record of delivering high levels of performance, sustained customer satisfaction, and consistent achievement of business goals
Excellent communication and interpersonal skills
Preferably have prior experience working in startup/digital marketing companies
Mindset and Attitude:
Clear entrepreneurial and hustle mindset with the drive to constantly create innovative solutions
Proactive and flexible to the fast-paced culture of startups, with a hands-on approach
Hungry for a big challenge and want to have an impact on a global scale
Autonomous and can thrive under minimal supervision
Street and book smart
