Fintech - Customer Support Associate

RESPONSIBILITIES- Respond to and resolve customer concerns in a timely, accurate, and professional manner- Connect and build rapport with representatives and members by actively listening, asking the right questions, and offering solutions, while demonstrating a deep understanding of their concern- Offer quality customer service on every call to surpass expectations- Efficiently escalate complex problems to appropriate internal resources- Document customer interactions to help maintain the client's internal and external knowledge bases- Collaborate with coworkers to provide insightful feedback that will improve processes and products- Perform other tasks as required by the campaign