DIRECTOR OF SECURITY & RISK MANAGEMENT Job Purpose The position is responsible for looking after the security, safety and well being of all Guests and Colleagues and making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts. To train, educate and develop all colleagues and security officers in all aspects of security and safety.
Key InteractionsInternally
- Director of Engineering
- Other Department Heads
- Fire Life Safety Assistant Manager
- Hotel Nurse / Medical Doctor
Externally
- Security Agency/ies
- Police Department
- Fire Department
- Other Government Agencies
Primary Responsibilities
1st REINFORCE SECURITY POLICIES AND PROCEDURES
- Responsible for upholdingall security procedures and policies in the hotel
- Implement, develop andcontinue all training on Outside Threat Response Plans
- Contribute to the ongoingimprovement and development of the Security Department
- Conducts timely andthorough investigation of issues such as theft, accident, and otherrelated incidents
2nd CRISIS AND RISK MANAGEMENT
- Implement, develop andcontinue all training on Fire/ Evacuation Response Plan includingpractical fire fighting at the Hotel
- Implement, develop andcontinue Crisis Management Plans
- Lead in the evaluation ofInterREACT Risk Management Program
3rd SECURITY TRAINING
- Present Security andSafety presentation at Colleague orientations
- Participate in all Health& Safety meetings and be a permanent member of the Health & Safety Team
- Hold regular Security Awareness Training for all colleagues
- Ensure Security team hasupdated training safety programs in place
4th LIAISE WITH RELATED GOVERNMENT AGENCIES
- Assist and liaise withEngineering and Police on Crime Prevention
- Liaise with Governmentauthorities and be familiar with all regulations
Main Complexity/Critical issues in the Job
- Efficiency of implementing all security procedures
- Crisis Management
Management of investigation procedures
Profile
Knowledge and Experience
- 5-7years security management experience, preferably in a luxury hotel
- Diploma/Certification in a two-year minimum Law Enforcement or related Securityprograms
- Thoroughknowledge of Federal/Provincial/State/Municipal/County codes covering health& safety, fire, building, Innkeepers Act and Hospitality Law
- Thoroughknowledge of all operational aspects of a hotel security department andexperience in handling administrative and managerial matters
- Firesafety & First Aid certification
- Meet the minimum Securitylicense requirements in local environment
Competencies
- Good interpersonal skills with ability tocommunicate with all levels of employees
- Abilityto focus attention on guest needs, remaining calm and courteous at all times
- Service oriented with an eye for details
- Ability to work effectively and contribute in ateam
- Good presentation and influencing skills
- Multicultural awareness and able to work withpeople from diverse cultures
- Flexible and able to embrace and respond to changeeffectively
- Ability to work independently and has goodinitiative under dynamic environment
- Mustbe able to handle a multitude of tasks in an intense, ever-changing environmentwhile remaining calm and collective
- Self-motivated and energetic
- Highlyresponsible and reliable
