DIRECT HIRING!CUSTOMER SUCCESS MANAGER JOB DESCRIPTION: ? Overall responsibility of perfect implementation of all client payroll rules. ? Stay updated on changing DOLE rules and updating the software accordingly. ? Motivate the team to ensure client satisfaction and employee satisfaction. ? Runs payroll for clients. ? Develop Excel back-ups for calculation. ? Automate payroll on the HCMS for all current clients. ? Handles existing and new client's data migration. ? Obtain understanding of client payroll rules and policies during implementation. ? Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client. ? Highlight any discrepancies in historical calculation to the client. ? Confirm the client rules can be deployed in the software. ? Highlight any customization request by the client. ? Cross check automated payroll with Excel calculations. ? Obtain client sign off on all payroll calculations and reports during implementation. ? Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients. ? Be a Product Champion and train your team members on our HCMS. ? Train team members on soft skills required to interact within the organization and clients. ? Oversee the demos to prospective clients. ? Evaluate and analyze clients' needs. ? Enhance client training and encourage them to upgrade their product, if needed. ? Promotes client loyalty. ? Work with other teams internally and at client's end to ensure roadblocks are getting resolved. ? Define the project plan for each implementation and ensure all timelines are met. ? Escalate when required to ensure no timelines are missed. ? Interact with clients including site visits for implementation and maintain a good rapport. ? Ensure timely resolution of all client concerns post implementation. ? Provide regular updates on the implementation to the leadership team internally, to the client and bank partners. ? Inspire and motivate the department as to promote a positive and productive work atmosphere. ? Such other duties as may be designated or assigned by the Company as may be made known to you. QUALIFICATIONS: ? At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a Service Company leading at least 5-10 Implementation Analyst ? At least 2-5 years experience in software implementation ? At least 2-5 years experience in calculating payroll for multiple clients ? Knowledge of updated DOLE rules ? Advance MS Excel Skills ? Willing to travel for business trips to meet clients ? Strong analytical and planning skills ? Good communication and presentation skill
