Customer Service Specialist 1 (Inside Sales)

Schneider Electric3,056 reviews-Schneider Electric3,056 reviewsRead what people are saying about working here.PhilippinesTrack and work with Customer Orders within Business System and react as necessary
Responsible for Order management, Order Entry and Expedites
Provides customer inbound, outbound phone support and marketing initiatives through phone and email
Follows team’s defined process and procedures and company policies
Ensures that required information is logged into central information system pertaining to customer information and request
Provides accurate solution/assistance to customers on a timely manner
Ensures completeness of required parameters for order entry.
Reply to customers asking for their order status and expedite
Regularly updates self on product and process developments
Escalate out of his boundary issues to team lead
Provide and generate individual and team reports
Reports to team leader and to manager of the things possible areas for improvement
Ensures that orders are entered accurately
Clarify or verify order details to customers or field sales engineers
Follows the order entry process set
Anticipates and foresees order entry requirements of customers based on purchase order details
Adheres to Service Level Agreement set by the department, if not exceeds
Accurately create or generate the needed quotation
Provide accurate pricing details
Provide accurate catalog number and accessory details
Provide necessary notes for exemptions or conditions
Read and understand specification documents or one line drawings provided by the customer
Provide complete submittal proposal to customer
Ensures that correct drawings will be provided to the customer
Coordinate closely with Field Sales Engineers regarding order or job updates
Monitor orders entered in the system
Coordinate with the planner to make sure the order is scheduled based on the requested ship date
Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request
Submits reports like quote logs, expedite report, and 3A holds etc as per District office request
Other duties and responsibilities that may be assigned from time to timeQualifications
Education:
Engineering GraduateJob Related Experience:
Order Entry exposure
BPO work experience
Customer Service, Order Management