To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.About Wells FargoWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Market Job DescriptionAbout the RoleOur Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards. Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.Responsibilities Customer Service Representatives quickly answer customer inquiries in a friendly and courteous mannerCustomer Service Representatives deliver exceptional service to our customers by going out of their way to please themCustomer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelinesCustomer Service Representatives identify and offer customers the products and services that they need and want to succeed financiallyBenefits overview:CompetitiveCompensation (Global In-House Company/ Global Capability Center)15% night differential pay for those who are eligibleRetirement PlanMedical coverage plus free dependent on first day of employmentLife insurancePaid time-off and sick leave with option to cash-out or carry over unused paid time-offMerit-based compensation or Pay-for-performanceTuition Fee Reimbursement ProgramWellness ProgramsIn-house fitness center with personal trainerSleeping quartersShuttle service to and from key point areasFree parking space and provision for bike racksState-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and moreDiscover Wells Fargo. Click here to hear from our team members.We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more. Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us. Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.We Value DiversityAt Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.About Wells Fargo Enterprise Global ServicesWells Fargo Enterprise Global Services (WFEGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, PVSI, WIM, Wholesale, Consumer banking and Enterprise Functions. WFEGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about WFEGS at our International Careers website.DepartmentOverviewThe Payments, Virtual Solutions and Innovation (PVSI) group brings together the company’s robust payments platforms, digital capabilities, online, mobile and phone channels and innovation teams. PVSI also invests in research and development and strategic partnerships to design and build next generation products and customer experiences. PVSI teams at WFEGS provides processing and voice support across locations to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently. Wells Fargo Virtual Channels (WFVC) is part of PVSI business division. WFVC serves consumer and small business customers through digital (online, mobile and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, and provide solutions that meet their financial needs and more. WFVC serves over 27 million customer interactions annual through digital and contact centers.Market Skills and CertificationsAt least High School Graduate or above.Minimum 1-year experience of voice customer service supporting a US client in a contact center environment.Experience with customer survey driven (CSAT) accounts.Above Average English communication skills is expected.Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.Ability to work shifting schedules.Ability to work during weekends and holidays.Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
