Customer Engagement Specialist

ResponsibilitiesDemonstrate empathy and maximize opportunity to build rapport with the client, partner or customer.Provide first call resolution or clearly explain path to resolution, while properly setting expectations and ensuring the highest level of satisfaction and engagement.Ability to work on a remote desktop environment. This requires changing between a remote desktop and a physical PC. QualificationsSoft SkillsExcellent English communication skills.Advanced problem-solving skills and ability to effectively communicate with others.Ability to multi-task and have organizational skills necessary to manage work-flows independently.Ability to work under pressure in a positive culture.Clear track record of exhibiting our core values.Ability to work from home in a quiet environment free of background noise and interruption.Must be willing to work onsite evebtually.Must be willing to go through pre-employment background and drug screening.Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.Technical Skills & ISP RequirementsTyping speed of at least 35 WPM.Must have a strong and stable internet connection at home.With at least 25 mbps postpaid subscription and proof of internet billing actual speed of at least 20 mbps download and not less than 10 mbps upload.Experience, Education, AgeAt least 2 years of customer service or sales experience in a call center environment.Completed Senior High School or it's equivalent (2nd year college).Computer and IT related course is a plus. (not required but preferred).Legal age of employment at least 18 years old.**Responsibilities**:- Demonstrate empathy and maximize opport